At Gurti Farms, we take pride in delivering high-quality organic products. If you are not satisfied with your purchase, we’re here to help.

1. Returns

• Due to the nature of food products, we accept returns only for damaged, expired, or incorrect items.
  
• To be eligible, you must notify us within 48 hours of delivery with photo/video proof.
  
• Products must be unused, unopened, and in original packaging.
  

2. Refunds

• Once your return request is approved, we will initiate a refund to your original payment method.
  
• Refund processing time: 5–7 business days.
  

3. Exchanges

• We replace items only if they are defective, spoiled, or wrongly delivered.
  
• Exchange requests must be made within 48 hours of receiving the order.
  

4. Non-returnable Items

• Opened food products
  
• Items without proof of purchase
  
• Products damaged after delivery due to mishandling
  

5. Order Cancellations

• Orders can be cancelled only before dispatch.
  
• Once shipped, cancellations will not be accepted.